Vos conditions de ventes
¿How do I purchase?
Purchasing at Ecoology is very easy. You just have to select the items you like, choose your size and add them to the cart by clicking on top of the corresponding icon. Add as many garments as you want!
Now you can confirm your purchase by clicking on the “Add to cart” button. Then your shopping list will appear with the name, size and quantity of the articles selected, as well as the sending costs.
After filling in the form with your personal information for sending purposes, you must choose the payment that best suits you: credit card, Paypal or bank transfer.
Now you are ready to confirm your order by clicking on the “Purchase” button and you will be able to enjoy your shopping in a few days.
Information about your purchase and payment methods
You can easily pay all your purchase via Paypal or credit card.
If you wish to pay via bank transfer just just send us an email here with the items you like to purchase and you’ll receive an email with our bank details.
After the transaction has been confirmed, we will send you an e-mail with all the information of your purchase and the personal details you have previously provided us.
In case you don’t receive our e-mail on the next 24 hrs. We suggest you send us an e-mail here.
Delivery and countries
If you are interested in buying any of our articles and your country is not on the list please contact us directly here.
As a general rule, you will receive your purchase within the next 3 days for deliveries inside Spain peninsula territory, 8 working days for other EU countries and UK and 15 days for other destinies.
Only on exceptional occasions the delivery could be delayed due to discrepancies on the transportation or extreme weather conditions.
If you do not receive your order on the deadline previously described, you can contact us here and we will get back to you in the briefest time possible.
Exchanges and Refunds
If you receive an order from Ecoology and you are not satisfied, you have 7 days, after reception, to return your purchase, as long as the garment is in perfect conditions, without wearing and/or damages, and it must be returned with all the labels and in its original package.
We suggest that, before you confirm your order, you check the size guide in order to choose the size that best fits you.
If you decide to return an article, you must fill in the form you will find inside the package and send it together with the item you wish to return.
Once we receive the garment, we will check it accordingly, and send you an e-mail with the confirmation of the devolution. Then we will proceed to return your payment through the same method you purchased the order.
The sending costs for those items you wish to return will have to be previously paid, unless the garment is defective or incorrect. You may send the package by regular certified mail or with delivery notification.
Security and Disclosure
Purchasing at Ecoology is as safe as buying at any store.
All the information you provide Ecoology will only be used to process the purchasing order and to make it easier for you to use our web site.
The personal information received will be used according to Law 15/99 dated 13th December, regarding the Use of Personal Information, and any other valid law in Spain. The User or his/her representative may enforce all their legal rights regarding access, amendment, cancellation or opposition by sending an e-mail here.
The best way to contact us is by e-mail, so if you have any questions or suggestions, please do not hesitate to contact us.